Right of withdrawal
At MicheloDuft , our goal is to provide you with a safe and satisfying shopping experience. If you are not completely satisfied with your order, you can request a return within 14 days of receiving the products, in accordance with applicable German and EU law.
Conditions for accepting a return
For a refund to be valid, the following conditions must be met:
1. The product must be unused , in perfect condition and without any signs of wear.
2. The product must be returned in its complete original packaging .
3. It is necessary to attach the purchase receipt or invoice .
4. Customers outside the EU please clearly mark the package as “ return” to avoid customs fees.
Initiate return
To request a return, please contact us by email at:
micheloduft@gmail.com – please include your order number and the reason for the return .
We'll let you know the next steps and the return address. Once we've received and verified the amount, we'll process your refund.
Return costs
• Customers in the EU: The customer bears the return costs unless the error is ours (defective product or incorrect delivery).
• Customers outside the EU: You will also be responsible for return shipping costs and any customs duties and taxes.
We do not accept returns, the costs of which are to be borne by the recipient.
Refunds
Once the return has been received and inspected:
• We will refund all payments received, including standard shipping costs (express or special shipping charges are not refundable).
• The refund will be made using the same payment method originally used.
• We may withhold reimbursement until we receive the products or until the customer provides proof of posting.
Deadline for returning products
The products must be returned to us within 14 days of receiving the cancellation notification. To meet this deadline, it is sufficient for you to send the goods before the expiry of the fourteen-day period.
Loss of value
You may be held liable for any loss of value if the manipulation of the product goes beyond what is necessary to check its nature, characteristics and functioning.
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Right of withdrawal (European Union)
You have the right to withdraw from the contract within fourteen days of receipt of the goods without giving any reason.
To exercise this right of withdrawal, simply send us an email to micheloduft@gmail.com stating your unequivocal decision to withdraw from this contract. You may also use any other valid form of notification.
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Exceptions and non-refundable products.
As we sell niche perfume samples , for hygiene and safety reasons , returns of opened or used products will not be accepted unless they are defective or there is a shipping error.
-Orders returned without prior notice and authorization.
contact
If you have any questions about our return policy, you can write to us at (Email: micheloduft@gmail.com).